Our Return Policy in short
- You have 14 days to return an order after receiving it.
- If you change your mind, or the product you received is not what you expected, please send us an email before returning the item.
- You will not be refunded for the shipping cost
- Unless arrangements are made with us, you also cover the cost of the return.
- Please note that the return policy does not cover any custom-made products.
- If you have any questions, please don't hesitate to contact us.
- Please read the full description on how to return a product below.
You can find our full Return Policy in our Terms and Conditions.
Instructions for returning goods
- If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the
order number and a specification of which items that the return relates
- Ship the items for return within 14 days after you have received and picked up your order.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
- If possible, please provide us with a tracking number for the return shipment.
- If a returned item is shipped internationally, and to avoid any custom charges, you must declare the package as "RETURNED GOODS" and refer to the tracking number you got when receiving your package. We are not responsible for any charges imposed on packages returned by Customs and this will not be refunded in those cases they apply.
- The refund will be processed through the same payment method you used to make your original purchase.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
All enquiries: email@example.com